Company Information

New Client Enquiry

If you would like us to provide a tailored quotation for your accounting needs we will need some basic information from you.

The best way for us to get the information that we need is for you to use our quotation form as this helps us to collate exactly what we need.

If you do call or email us we may refer you, in the first instance, to the quotation form.

Your co-operation in completing the relevant form will be much appreciated and will help us to get the quotation to you very quickly.

We provide accountancy services to the self employed who operate via a limited company or as a sole trader. Our client base is made up of freelancers, contractors, creatives, professionals, self employed, personal business owners and small companies.

Currently, we are unable to take on

  • non resident directors
  • landlords
  • property companies
  • shops
  • cafes, restaurants
  • drop shippers
  • retailers
  • e-tailers
  • sellers of any goods
  • ecommerce
  • Ebay and Amazon trader

If this describes you then I'm sorry but we cannot help you further.

Contact your accountant

If you are a client you would have been allocated to one of our qualified accountants. If you need to contact them the best way to do this will be via their direct contact details which will be at the bottom of any email that you receive from them.

Our accountants are spread throughout the UK and, as such, we are unable to connect you to them directly if you do call our Head Office.

So the quickest way to get hold of your accountant is to contact them directly.

If they are with another client or unavailable at the time of contact they will return your call as soon as they are free.

Letting Agents, Mortgage Lenders, Income and Other References

If you are a letting agent, mortgage advisor or lender you will need to contact the specific accountant dealing with your client. Your client should be able to give you the direct contact details. Head Office is unable to respond directly to requests for references.

Sales Calls

We do not return sales calls.

Anything else

If you'd like to contact us about anything else please complete our contact form.

Contact Us Form



If you do want to call us then our number is 0203 916 5595 where you can leave a message. is a trading name owned & operated by All On The Web Limited

A Company Registered in England and Wales

Company Number 6163152

Registered Office

Unit 10

80 Lytham Road




If you are unhappy with the services provided by your allocated accountant then, in the first instance, please contact them. You will find their contact details on the bottom of all emails that you've received from them, as well as on your Letter of Engagement and Invoices.

Informal Resolution

We find that most issues can be resolved by a simple email or telephone call with your accountant.

Formal Complaint

However should you wish to raise a complaint then this is best done via an email to them, with Complaint in the subject line, setting out the nature of the complaint, what you are unhappy about and what you would like to happen next.

Your accountant will acknowledge your complaint and provide an outcome email within 14 days, setting out how they propose to resolve your complaint.

What Next

If you are unhappy with the Outcome Email you have two options:


You can message the Head Office about your complaint using this form.

Complaint Form

We will acknowledge receipt of the form within 48 hours. Our investigations will take up to 28 days and we will be in touch with our final outcome.


Professional Body

You can ask your accountant for details of their Professional Accountancy Body's complaint process and take the matter up with them.

Please note

We cannot respond to a complaint until you have an Outcome Email from your accountant.

While we can advise your accountant to undertake an action, should we feel one is necessary, we have no powers to enforce any action to be taken.

If you do wish to change accountants within the network we can only do this at your next year end.

Please be aware that everyone at should be treated with courtesy and respect. We will not tolerate abusive behaviour of any kind whether written or verbal including via telephone. Your complaint will be dismissed immediately should you fail to comply with this.