Late on Thursday evening last week we received a very irate call from a client saying we had missed her accounting deadline and the accounts were overdue by 3 weeks.
Oh goodness – what has happened?
The caller said her accountant was Alan – we have a couple of Alans. I checked our records & checked with the Alans but no one had heard of the lady.
She’d asked for a call back on her mobile – I called three times and left three messages but it was turned off.
Oh goodness – what can I do?
If we don’t get his sorted the fine will increase in a week (£150 for up to a month late increasing to £375 if over a month and less than 3 months).
Miss Marple – eat your heart out
Looking at our switchboard software I could see that she’d called from a landline. I called that number & it was a switchboard of a very large company who kindly gave me another number & eventually I tracked her down.
I said I was looking at her complaint and asked her which Alan was dealing with her accounts. She said it was Alan Franklin. She told me that she had paid him for the accounts but they hadn’t been produced or filed.
Oh deary me
Now I know that Alan Franklin doesn’t work for us but works for The Cheap Accountant.
So I had the unenviable task of telling the lady that I was afraid that I could nothing about her complaint as The Cheap Accountant is not connected to us and she must call them to deal with the complaint.
I managed to clear all of this up within 30 minutes but clearly couldn’t address the overdue accounts issue.
This is the second time in as many months that we’ve received a call from someone wanting to complain to us about The Cheap Accountant.
There is only one CheapAccounting.co.uk
My message to anyone who is calling us thinking we can help with any issues they may be having with The Cheap Accountant, Cheaper Accountants or anyone else using name like Cheap Accountant …
“I am very sorry to hear that you are experiencing difficulties with the firm that you instructed to carry out your work. They are not anything to do with us, they are not connected to us in anyway whatsoever and we have absolutely no association with them. We are CheapAccounting.co.uk, the Online Accounting Firm of the Year as voted for by the eminent judging panel at the British Accountancy Awards. We offer cheap accounting services. We are not cheap accountants. So I’m afraid that on this occasion we are unable to help you further. The very best of luck with your business”.