“You have enemies? Good. That means you've stood up for something, sometime in your life.” “To improve is to change; to be perfect is to change often.” “If you have an important point to make, don’t try to be subtle or clever. Use a pile driver. Hit the point once. Then come back and hit it again. Then hit it a third … [Read more...]
Have you heard of the Streisand effect?
The Streisand effect is the phenomenon whereby an attempt to hide, remove, or censor a piece of information has the unintended consequence of publicising the information more widely, usually facilitated by the Internet. … [Read more...]
Do not trade whilst insolvent
The last few years have presented tough trading conditions for a many a business; some businesses have not survived whilst others still teeter on the edge of insolvency. Whatever trading conditions exist there remains the fact that a limited company must not trade whilst insolvent. Director’s Liability As a general principle the directors of a limited company could … [Read more...]
10 commandments of good customer service
On a recent trip to Africa I saw this at the Namibian border check point and thought I would adapt it a little for the UK. (I did ask them if I could take copy of it) 10 commandments of good customer service. Speak to customer, not to your colleagues Smile at customers, it’s good exercise for your face Call customers by their real name, not the name you’d like to … [Read more...]
BBC Radio 4 Money Box Self Assessment Phone In Listen Again
In case anyone missed the Money Box Self Assessment Phone in you can listen again. Just click on the link below.... Click to listen again at the BBC web site And if you have any burning self assessment questions pop them in our comments and I will answer them. Some topics that we covered on the programme and others that we didn’t get around to are: Child Tax Charge – click … [Read more...]